Returns & Exchanges
We want you to love your George & Willy products, but if something isn't quite right, we offer a 30-day return policy for items in their original condition and packaging. Please note that return shipping costs are the responsibility of the customer unless the item is faulty.
Initiate Your Return
Contact our customer support team with your order number and reason for return to receive a Return Authorization number.
Pack Your Items
Carefully pack the items in their original packaging, ensuring all hardware and components are included to prevent damage during transit.
Ship the Package
Affix your shipping label and drop the package off at your local courier; we recommend using a trackable service for your peace of mind.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing